Refund policy

Due to the personal nature of our products Orange County Mattress does NOT offer refunds once product has been delivered. Exchanges are offered on mattress and foundations only under our 60 night sleep trial policy.

EXCHANGES
We are committed to your satisfaction. Nothing is more important to us than knowing that our customers are happy and have made a perfect selection of a new mattress. Therefore we offer a 60 Night Comfort Trial. On any new mattress (clearance and floor models excluded) we allow 60 days to try out your new mattress to ensure your happiness.

If after sleeping on your mattress set for at least the required 14 days and you are not satisfied, you can choose another mattress at equal or greater value with the customer paying any greater difference amount. A 10% handling charge plus a $125 redelivery fee will be assessed on all mattress exchanges. One exchange only – no exceptions!

No exchanges will be granted if the mattress has law tags removed, stains or damaged.

We do not offer exchanges on adjustable bases, bed frames, protectors, pillows, sheets, comforters, grounding products, accessories and/or final sales items. Accessories are final sale and can not be returned.

Exchanges are handled by the store where you purchased. If you purchased online, contact our customer service department at 714-586-8716 for assistance.

DEPOSIT REFUNDS
All deposits left on orders not completed within 90 days of purchase will turn into store credit. Merchandise will be returned to stock and will not be held.

MANUFACTURING DEFECTS
If you feel your purchase has a manufacturing defect please contact Orange County Mattress customer service department warranty@ocmattress.com so we may contact the manufacturer on your behalf. Based on the product you purchased and the specific products warranty we will provide further instructions on how to proceed. Each manufacturer handles warranties in slightly different manners. Please do not send your purchase back to the manufacturer.